Terms and Conditions
By making a reservation, these general terms and conditions come into effect.
Definitions:
Owner: Dennis Muijser and Wendy Kers
Manager: replacement in the absence of the owner
Guest: main guest and fellow guests staying at the Bed & Breakfast
General
1. All guests must be 18 years or older. The lead guest is responsible for their fellow guests, must have a permanent residence, and be able to show valid identification upon request.
2. The prices for the rooms and the guesthouse are listed on www.villavanvoss.nl. Room prices include VAT, breakfast, guest linens, made beds, water, electricity, and final cleaning. Guest house prices exclude breakfast and include one e-bike per person/per stay.
3. Our rates may fluctuate based on availability, events, specific days of the week, and holidays. When booking online, the applicable rate is automatically calculated.
4. Our Bed & Breakfast is unfortunately not suitable for dogs, children, or people in wheelchairs/who have difficulty walking.
5. Our accommodation is suitable for an occupancy of maximum two persons.
6. We want our guests to have a carefree stay. However, we are not responsible for loss, theft, accidents, personal injuries, medical expenses, or damage to property caused by personal carelessness or circumstances beyond our control.
7. We expect our guests to report any damage or missing items to us. Any costs incurred will be charged.
8. Bed & Breakfast Villa van Voss is not liable for disruptions in and around the accommodation, such as power outages, Wi-Fi, water supplies, and technical installations.
9. We expect our guests to follow instructions from the owner or manager.
10. The owner or manager may deny guests access to Bed & Breakfast Villa van Voss and/or refuse them access with immediate effect in the event of violation of these Terms and Conditions or inappropriate behavior, without further notice or explanation, and without refund of the accommodation costs.
11. The owner's administration is decisive in the event of a mutual dispute unless the guest can prove otherwise.
12. We expect guests of Bed & Breakfast Vila van Voss to adhere to the house rules and the general terms and conditions.
Reservation and payment
1. A reservation can be made by telephone or via the internet.
2. After receiving a reservation request, B&B Villa van Voss will send a confirmation by email (if the room is available) with payment instructions.
3. The reservation is final upon receipt of the deposit. The deposit is 50% of the total amount.
4. The deposit must be paid within 5 calendar days of receipt of confirmation.
5. If the deposit is not received on time, the reservation request will be canceled and the selected accommodation will be released. The guest will receive an email notification of this.
6. For reservations with arrival within one week, the full accommodation price must be paid immediately.
7. The remaining amount must be paid 5 days before arrival.
8. The guest is responsible for timely and complete payment. Failure to pay on time will be considered a cancellation by the guest and will not entitle the guest to a refund.
Cancellation
1. In case of cancellation of a room reservation, the following conditions apply:
-If cancelled 5 days or earlier before the arrival date; no cancellation fee.
-In case of cancellation 5 days or less before the arrival date or in case of no-show; 100% cancellation fee.
In case of cancellation of the guest house reservation, the following conditions apply:
- If you cancel 14 days or more before the arrival date, no cancellation fee.
- In case of cancellation from 14 days to 6 days before arrival date: 50% cancellation fee.
- In case of cancellation 5 days or less before the arrival date or in case of no-show; 100% cancellation fee.
2. The cancellation conditions can only be deviated from at the discretion of the owner or manager (for example in the event of an emergency).
3. To be eligible for any refund, the cancellation must be communicated to the owner immediately by email or telephone.
4. Failure to pay the full accommodation price within the stated payment term(s) will be considered a cancellation by the guest and will not entitle the guest to a refund.
5. After consultation, the agreed amount will be transferred within two working days.
6. In case of early departure, no refund will be made.
7. B&B Villa van Voss may terminate the reservation agreement in the event of force majeure, natural disaster, exceptional weather conditions, fire, death of the owners or their family members, or hospitalization.
In the event that B&B Villa van Voss is sold and the property is therefore no longer available for rental, the property reserves the right to cancel an existing reservation free of charge.
8. In any of these cases, the owner or manager will inform the guest as soon as possible and, if possible, help find a suitable alternative.
9. If no alternative is possible or the guest does not accept the offered alternative, the full amount will be refunded. Any other costs resulting from the cancellation will not be reimbursed by the owner.
10. We recommend that you take out travel and/or cancellation insurance.
Arrival and departure
1. On the day of arrival, the chosen accommodation is available from 3 p.m. and check-in is possible until 8 p.m. at the latest.
2. It would be appreciated if we could be informed of your expected arrival time in advance.
3. To allow for cleaning, rooms must be vacated by 10:30 AM on the day of departure. The guest house must be vacated by 10:00 AM on the day of departure.
Complaints
1. We naturally do our utmost to offer our guests a carefree and unforgettable stay. Should you, despite our best efforts, have a complaint, please let us know immediately so we can resolve it immediately.
Bed and breakfast Villa van Voss
Chamber of Commerce number: 90465180
VAT number: NL865325431B01