Cancellation conditions
1. In case of cancellation of a room reservation, the following conditions apply:
- In case of cancellation 5 days or earlier before the arrival date; no cancellation fee.
- In case of cancellation 5 days or less before the arrival date or in case of no-show; 100% cancellation fee.
In case of cancellation of the guest house reservation, the following conditions apply:
- In case of cancellation 14 days or earlier before the arrival date; no cancellation fee.
- In case of cancellation from 14 days to 6 days before arrival date: 50% cancellation fee.
- In case of cancellation 5 days or less before the arrival date or in case of no-show; 100% cancellation fee.
2. The cancellation conditions can only be deviated from at the discretion of the owner or manager (for example in the event of calamities).
3. To be eligible for any refund, cancellation must be communicated to the owner immediately by email or telephone.
4. Failure to pay the full accommodation price within the specified payment term(s) will be considered a cancellation by the guest and will not entitle the guest to a refund.
5. After consultation, the agreed amount will be transferred within two working days.
6. No refund will be made in case of early departure.
7. B&B Villa van Voss can only cancel the reservation agreement in the event of force majeure, natural disaster, exceptional weather conditions, fire, death of the owners or his/her family members, hospitalization or unannounced sale.
8. In one of these cases the owner or manager will inform the guest as soon as possible and offer an alternative if necessary.
9. If no alternative is possible or the guest does not accept the alternative offered, the full amount will be refunded. Any other costs resulting from the cancellation will not be reimbursed by the owner.
10. We recommend that you take out travel and/or cancellation insurance.